Refund & Return Policy

Last updated: November 11, 2026

At ANILEO, customer satisfaction matters to us. Please review our return and refund guidelines before placing your order.

Made-to-Order Products

Our products are made to order after a customer places a purchase. For this reason, we may not accept returns or exchanges for reasons such as ordering the wrong size, choosing the wrong colour or simply changing your mind, except where required by applicable law.

We encourage customers to review product descriptions, available sizes and product details carefully before ordering.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us so we can investigate and help resolve the issue.

When contacting us, please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the problem, where applicable.

Please contact us promptly after receiving the item so we can review your request within the applicable reporting period.

Refunds and Replacements

After reviewing your request, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

Approved refunds will be issued to the original payment method where possible. Processing times may depend on your payment provider.

Order Cancellations

Because our products enter production after an order is placed, cancellation requests must be submitted as soon as possible.

We cannot guarantee cancellations once production or fulfilment has started.

Important Information

Nothing in this policy is intended to limit any consumer rights you may have under applicable laws.

Contact Us

For return, refund or product-related enquiries, please contact our customer support team through the Contact Us page.

Thank you for choosing ANILEO.